Find a career with Mediacom and solve problems with a smile.... General Job Duties: Assist Mediacom in maintaining our revenue stream by resolving problems and influencing customers not to leave Mediacom Communications or downgrade their services. Specific Responsibilities Resolve customer complaints and situations calmly and courteously. Troubleshoot and resolve service, pricing and technical problems for customers by asking questions. Meets retention goals set by Company/department. We are Seeking Customer Service & Retention Representatives Job ID 5258 The shift available is 12 pm - 9 pm and requires Saturday availability. The call center is closed on Sunday. All applicants must have: High School Diploma or equivalent Ideal candidates will have two to five years of customer service experience Customer-oriented mentality Ability to operate a computer Effective listening skills with high level of empathy Effective verbal communication skills, including grammar and tone Ability to probe and correctly identify customer needs/concerns Exceptional sales skills in order to save and upgrade customers Self-motivator - upbeat and with a high energy level What we offer Career growth opportunities Paid Training Base Salary plus bonus possibility 401 (k) Medical, Dental, Vision Life Insurance Stock Purchase plan Discounted cable, Internet, Phone To view job description and to apply now, please go to our website. http:/careers.mediacomcc.com Please click on ID #5258 Mediacom is an equal opportunity employer EOE m/f/d/v When applying for this position, please mention you found it on JobDig.
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